Pay an invoice from your provider

In certain cases, such as working with a self-pay provider or when a co-pay is due, your provider may send you an invoice to collect payment for the services rendered.

Paying an invoice

If your provider has prepared an Invoice for you to fulfill, you may receive an e-mail notification prompting you to log into the Portal to pay this invoice online. Or, you will be notified as soon as you login to the platform.

To pay this invoice, log in to your Healthie account. If you have an unpaid invoice, you will see a yellow banner at the top of your screen when you log into your account from a computer or a web browser to Pay Invoice. Or, you can click on the "Payments" tab. If you haven't yet entered payment information, you will prompted to do so before paying the invoice. 

Here is an example of what the banner would look like:

• Click on the "Pay Invoice" button to get started.
• Select which invoice you would like to pay by clicking on the invoice ID.
• From here, you can enter your card information or use the information you've already saved in your profile.
• Tap "Pay Invoice" to complete the payment.

You should receive an email confirmation that you have paid. 

FAQs: Invoices

I am seeing a "Failed Payment" notification on my Invoice, even though I have paid my Invoice. What should I do?

We recommend coordinating with your Provider ( via Chat) to confirm that your payment has gone through as intended.

Can I pay my invoice from the Mobile App?

At this time, it is not possible to pay an Invoice from the Mobile App. If you receive an e-mail indicating that you need to pay an invoice, and are on a phone or tablet, if you click on the link in your e-mail, you will be prompted to log into your web browser to pay your invoice. 

Can I make partial payments on an invoice?

If you are interested in making partial payments to an invoice that your provider has requested, we recommend coordinating with your Provider (via Chat) to see if this is possible, as your provider will need to handle this on their end, and/or discuss their payment policies with you. 

When I log into my account, I do not see a prompt to pay my invoice. Where can I find this? 

If you click on "Invoices" within your navigation bar, under the "Billing" tab, you will be able to see outstanding invoices. If you have not yet completed all of your required intake forms, you will need to complete these forms prior to seeing your Invoice prompt. 

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message.