Message provider through Chat

Healthie makes it easy for you to securely communicate with your provider through the web platform and the mobile app. This can be used to provide updates about appointments, ask questions about a care regimen, and provide general updates to your provider. 

This article contains information on how to:

  • Access chat from your computer
  • Access chat from your mobile device (iOS and Android)
  • Delete a chat (possible from your computer)

Access chat from your computer

Step 1: Log in to the Healthie platform 

Step 2: Click the "Chat" icon on the left hand side dashboard

Note: If you have not completed your intake forms / paperwork, you may be prompted to complete these prior to viewing the messages / chat and continuing the conversation with your provider.

Access chat from your mobile device: 

Download the iOS or Android App

Sign in using your e-mail address and password information (it's the same as on a computer).

Click on the "messages" icon at the bottom of the app.

You will see a conversation in which to message your provider. 

You will have the ability to archive previous chat conversations. If you would like to see previous conversation history, please click the "Archive" tab. 

Delete a chat (possible from your computer)

Log into Chat from your computer. Hover over the message and click "Delete" in red letters