Documents: View, Upload, Share with your provider

Through the Healthie platform, you can securely upload and share documents which are viewable by your provider. This can be done from your computer, or the Healthie mobile apps on the iOS App Store or Google Play store. 

Add Document from your computer

1. Navigate to the "Documents" tab on the left hand side menu.
2. Select click on the blue "Upload Document" button.
3. Select the file from your computer that you would like to share.
4. Click Upload.
5. This document will automatically be shared with your provider, and they will receive a notification that you have uploaded a document for them to view.

Add Document from your mobile device

1. Download the Healthie app.
2. Click on Navigation menu on the left-hand side menu.
3. Click on Documents.
4. Click on the Plus sign at the top right corner to create a new Folder or upload a new Document off of your mobile device. 

View and download documents shared by your provider

If your provider has shared a document with you, you'll be able to view it by clicking Documents in the sidebar. You can download it by hovering over Actions [...] >> Preview or Download. You will then be able to Print this document for your use and/or records.

In some cases, after clicking "Download," the document will open in a new tab within your browser instead of downloading directly to your computer. If you would like to download your document straight to your computer, right click, and look for the option to download and save within the toolbar of the new tab. 

Currently, only providers have the permission to delete Documents that are shared with clients. In order to do this, providers will navigate to Documents > Action [...] > Delete. Please note that deleted documents will need to be re-shared by your provider if you need access to them in the future.

File types supported in Healthie's Documents Platform 

Note: The following file types can only be uploaded from a computer, not a mobile device.

• Documents (.doc, .docx)
• PDFs
• Excel (.xls, xlsx, .csv)
• .mp3 files
• .mpeg files
• .mp4 files

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your client account, navigate to Chat > Active.