Healthie iOS and Android Apps

Your Patient Portal can be accessed via a technology platform called Healthie.

Healthie is available on a computer (you can sign in here) and through the companion mobile apps (iOS app and Android app). If downloading the mobile app, please make sure you see the logo depicted below to ensure you're downloading the correct app.  

Accessing your Patient Portal from the mobile app makes it easy for you to stay in contact with your provider and benefit from the resources that they have offered you. 

Logging into Your Patient Portal

You can log into your Patient Portal from either the web browser or mobile app. This can be done after you've set up your client account (you should have received an email invitation from your provider, learn more here).

• Link to access your Patient Portal from the web browser: https://secure.gethealthie.com/users/sign_in
• Link to download the patient mobile app for Android and for iOS (Apple) devices

If you would like to connect with your provider directly (ie. to cancel, reschedule, or confirm your appointment) we recommend messaging your provider via Chat or at the contact they provided you.

Download (or Update) the Healthie Mobile App

• iOS App can be downloaded for Apple devices here.
• Android App can be downloaded here.

Features of Your Patient Portal

Your provider may customize your Patient Portal for their business, and even individually for you. Some functionality you may notice in your account includes:

• Food & lifestyle tracking
• Chat with your provider
• Your upcoming appointments
• Option to join video calls if scheduled
• Documents that you have uploaded (or your client has shared)
• Packages of services to purchase
• Forms to complete online
• Invoices to pay, and a history of any charges for your account
• Goals to complete
• Lab results
• Your health records
• Educational programs to complete
• Sync your wearable devices (may be disabled by your provider)
• Log metrics (may be disabled by your provider)

By default, some features are only available when logged into your account from the web browser (example of Patient Portal when logged in from a computer below)

FAQs: Mobile App

If I delete and re-install the app, will I lose information and previous entries that I have logged?

It can sometimes be helpful to delete and re-install an app in order to ensure that you are on the latest version. If you delete and re-install the mobile app, you will NOT lose any information and/or previous entries that you have already logged. 

I am having issues downloading the mobile app. What should I do? 

The most common reason why you are finding difficulty downloading the mobile app is that you have a low amount of memory available on your device, and you will need to make more space on your device to successfully download the mobile app. We recommend checking the local memory on your device, and confirming that there is sufficient memory remaining. 

How can I ensure I'm on the latest version of the app?

If you have automatic updates enabled for your device within your settings, your apps should automatically update when a new release is available. However, you can always confirm this by navigating to the app store, and hitting the "Update" option if one is available (otherwise you'll see the button read "Open" if you're on the latest version).

Need to Reach Your Provider?

If you would like to reach your provider, we recommend that you Message Your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

It is possible that your provider is not currently using Chat as a form of communication with patients. In the event that you cannot access your account, or locate Chat, please reach out to your provider through another means they have provided (ie. office email or phone number).