Healthie iOS and Android Apps
You Client Portal can be access via a technology platform called Healthie. Healthie is available on a computer (you can sign in here) and through the Mobile Apps (iOS app and Android app). If downloading the mobile app, please make sure you see the multi-colored Apple Logo, to know that you are downloading the correct App.
Accessing your Client Portal from the mobile app makes it easy for you to stay in contact with your provider and benefit from the resources that they have offered you.
Logging into Your Client Portal
To join a video call, you must first log into your Client Portal from either the web browser or mobile app. This can be done after you've set up your client account (you should have received an email invitation from your provider, learn more here).
- Link to access your Client Portal from the web browser: https://secure.gethealthie.com/users/sign_in
- Link to download the client mobile app for Android and for iOS (Apple) devices
If you are having issues logging into your Client Portal, follow the instructions here to reset your password. Your username is your email address on file. If you are having technical issues accessing your account, please email email@example.com for Client Portal Support
If you would like to connect with your provider directly (ie. to cancel, reschedule, or confirm your appointment) we recommend messaging your provider via Chat or at the contact they provided you.
Download the Mobile App
iOS App can be downloaded for Apple devices here.
Android App can be downloaded here.
Features of Your Client Portal
Your provider may customize your Client Portal for their business, and even individually for you. Some functionality you may notice in your account includes:
- Food & lifestyle tracking
- Chat with your provider
- Your upcoming appointments
- Option to join video calls if scheduled
- Documents that you have uploaded (or your client has shared)
- Packages of services to purchase
- Forms to complete online
- Invoices to pay, and a history of any charges for your account
- Goals to complete
- Lab results
- Your health records
- Educational programs to complete
- Sync your wearable devices (may be disabled by your provider)
- Log metrics (may be disabled by your provider)
By default, some features are only available when logged into your account from the web browser (example of Client Portal when logged in from a computer below)
FAQs: Mobile App
If I delete and re-install the app, will I lose information and previous entries that I have logged?
It can sometimes be helpful to delete and re-install an app in order to ensure that you are on the latest version. If you delete and re-install the mobile app, you will NOT lose any information and/or previous entries that you have already logged.
I am having issues downloading the mobile app. What should I do?
The most common reason why you are finding difficulty downloading the mobile app is that you have a low amount of memory available on your device, and you will need to make more space on your device to successfully download the mobile app. We recommend checking the local memory on your device, and confirming that there is sufficient memory remaining.
Need to Reach Your Provider?
If you would like to reach your provider, we recommend that you Message Your Provider via Chat. Within your account, navigate to Chat > New Chat Message.
It is possible that your provider is not currently using Chat as a form of communication with patients. In the event that you cannot access your account, or locate Chat, please reach out to your provider through another means they have provided (ie. office email or phone number).
Healthie is a technology platform and not directly involved with patient care. We are unable to direct any requests or messages on behalf of a patient to their care provider. We apologize for the inconvenience.
If you are experiencing technical issues with your account, please email firstname.lastname@example.org for additional support.