About Healthie

Welcome to Healthie, a platform that makes it easy for you to connect with your provider in one secure place and remotely. On this platform, you'll be able to track your food, health progress, achievement towards goals, and even meet with your healthcare provider virtually, if that’s within your care plan. Plus, you can securely message with your provider with questions. 

You can access your secure Healthie account from all of the devices that you use - your computer, tablet, and even from the Healthie mobile app. Healthie provides a modern, and secure way for you to work with your healthcare provider. 

Your provider uses this platform as one secure portal to conduct care. All of your provider's documents, references, and resources are in one place, so your provider can stay better connected to you over a longer period of time.  Healthie is designed to help providers manage their schedule, take care of billing, and communicate with you, so that you can receive better care. 


Benefits

  • Communicate with your provider through secure chat and video call
  • Track your food and other health metrics
  • Track your physical activity, and even sync your Fitbit, Apple Health, or Google Fit accounts
  • Understand progress towards your health goals
  • Complete intake forms and sign documents online
  • Manage the process of working with your provider including book sessions and pay for services
  • And much more

Please note, that each provider is able to tailor your experience with Healthie. Some of the features mentioned above may not be available to you, depending on the services you'll be receiving from your healthcare provider. Please reach out to your provider directly (via Chat) to discuss your care and experience with Healthie. 


Security

Protecting your data and ensuring your privacy is of utmost importance to us. 

Healthie makes sure to protect your personal health information using the highest standards available. This platform is HIPAA-compliant and uses secure socket layers to ensure data security and industry-leading cryptography. Videoconferencing is conducted over an encrypted network, and meetings are not recorded. Most importantly, only you and your provider will have access to information that you post and store on Healthie, and your pictures, notes, and comments are protected and will never be published without your explicit written consent.


Accessibility

Healthie is available on a computer (you can sign in here) and through the mobile apps (iOS app and Android app links). 

Healthie uses your e-mail address as the username, and as part of getting started, you are asked to set a password. You can reset your password here


Getting started

To get started with Healthie, you must be working with a healthcare provider that uses Healthie. They will send you an invite link, which you’ll receive via email (Subject line: Accept your Provider's Invite to Healthie). If you haven’t received one, be sure to ask your healthcare provider. 

In this e-mail, you will see a button to set up your account. Click on this link, and you'll be asked to set up your password to access the system. 

After setting up your username and password, you'll have access to the client portal, and the resources that your provider has shared with you. You may be asked to fill out some forms, view documents, book an appointment, and message with your provider. 

Watch our Welcome Video below to walk through your Healthie client experience, both from the web browser and the Healthie mobile app.

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