Activating your client account

Getting started

To activate your client account, click on an e-mail from your provider that you should receive in your inbox. The subject line will ask you to accept your provider's invite to Healthie. You receive this if:

  • You book an appointment from your provider's website or social media
  • Your provider adds you to the Healthie platform 

In this e-mail, you will see a button to set up your account. Click on this link, and you'll be asked to set up your password to access the system. 

After setting up your username and password, you'll have access to the client portal, and the resources that your provider has shared with you. You may be asked to fill out some forms, view documents, book an appointment, and message with your provider. 

If you do not see an e-mail in your inbox, or this link has expired, you may: 

  • Check your spam / promotions folder OR 
  • Reset your password to trigger an e-mail to your inbox OR
  • Check other e-mail address inboxes that you have, to confirm that you are in the e-mail inbox that you gave to your provider OR
  • E-mail your provider directly, to request that they resend your invite link

Note: If you are using a work-related or university e-mail address, sometimes restrictions and privacy settings will prevent Healthie e-mails from reaching your inbox. In this instance, please reach out to your system administrator to enable e-mails from gethealthie.com. 

Optimize the performance of your Healthie account

We recommend ensuring that your computer has sufficient memory in order to operate Healthie. If you are experiencing any lagging in page loading, we recommend closing any unnecessary tabs and applications that may be taking internal server space on your computer, and possibly even restarting your computer / mobile device to force a close on programs that may be running in the background. 

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