Account Security and Privacy

Keeping your data safe and secure is our #1 priority. Healthie has implemented high data security and privacy standards in order to protect your information. This overview explains the security and privacy measures in place within your account, as well as outlines who has access to your account. 


Account access & privacy

While working with your provider through this platform, all of your personal information is kept secure within this portal, and your provider maintains strict permission levels and access to protect your information. . 

This platform exceeds industry standards for privacy and security. Our HIPAA-, PIPEDA-, GDPR, and PCI- compliant platform protects personal health and financial information. Healthie signs a Business Associate's Agreement with your provider as a written overview of how we maintain security standards.

Our platform uses secure socket layers to ensure data security and industry-leading cryptography. Videoconferencing is conducted over an encrypted network, and meetings are not recorded. Most importantly, only you and your provider will have access to information that you post and store on Healthie. Your pictures, notes, and comments are protected and will never be published without your explicit written consent.

External access to your account

In order to maintain security and privacy standards, at this time, it's not possible to invite your friends and share profile information across friends who may also use the Healthie app. 

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

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