Why do I need to enter a credit card?

Why is my provider asking for a credit card? 

  • If you are a client working with a Healthie provider, and the system is asking you for a credit card, this means that your provider requires that you maintain a credit card within the system.
  • Your card is NOT charged when you add it to the platform. Your provider will communicate charges directly with you, and through documents like office policies. 
  • Providers keep credit cards on file to streamline processes when working with you, for example if they need to charge for a cancellation or no show fee, or a co-pay, or for a service that they offer.
  • This portal does not take any fees for using the platform, nor is your credit card information accessible to anyone. Healthie is Level 1 PCI compliant, which is the highest set of privacy standards available for credit card security. 

Where can I add or update a credit card in the system?

You can add a card on file by visiting this link: https://gethealthie.com/users/new_customer


Navigate to the Gear icon (upper right hand corner) >> Update Credit Card 

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

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