Why do I need to enter a credit card?

If you are a client working with a Healthie provider, and the system is asking you for a credit card, this means that your provider requires that you maintain a credit card within the system. This is common practice for healthcare businesses, to ensure a form of payment on file.

Complete Your Billing Form

The most common way your provider will request for you to add your billing information, is by completing a secure billing form.

You would have received an email notification requesting you to complete this form. Please check your email.

Alternatively, you can login directly to your Client Portal from the web browser and complete your form(s). As a client, you have the ability to do so within your Client Portal account.

If you are having issues logging into your Client Portal, follow the instructions here to reset your password. Your username is your email address on file.

Where can I add or update a credit card in the system?

You can self-manage your payment details on file within your Client Portal. Please log into your account from the web browser.

Follow the Add Payment Card instructions to add your card on file.

As a reminder, your payment information is encrypted. Your provider will only be able to view the last 4 digits of your card on file. You full payment details cannot be accessed, viewed, or copied.

Important Information Regarding Payment Cards

• Your card is NOT charged when you add it to the platform. Your provider will communicate charges directly with you, and through documents like office policies. 
• Providers keep credit cards on file to streamline processes when working with you, for example if they need to charge for a cancellation or no show fee, or a co-pay, or for a service that they offer.
• Only the last 4 digits of your card are visible to your provider, and no one can access, view, or copy your payment card details in full.
• This portal does not take any fees for using the platform, nor is your credit card information accessible to anyone.
• Healthie is Level 1 PCI compliant, which is the highest set of privacy standards available for credit card security. 
• Only the last 4 digits of your card are visible to your provider, and no one can access, view, or copy your payment card details in full.

Need to Reach Your Provider?

If you would like to reach your provider, we recommend that you Message Your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

It is possible that your provider is not currently using Chat as a form of communication with patients. In the event that you cannot access your account, or locate Chat, please reach out to your provider through another means they have provided (ie. office email or phone number).