Why do I need to enter a credit card?

Why is my provider asking for a credit card? 

  • If you are a client working with a Healthie provider, and the system is asking you for a credit card, this means that your provider requires that you maintain a credit card within the system.
  • Your card is NOT charged when you add it to the platform. Your provider will communicate charges directly with you, and through documents like office policies. 
  • Providers keep credit cards on file to streamline processes when working with you, for example if they need to charge for a cancellation or no show fee, or a co-pay, or for a service that they offer.
  • This portal does not take any fees for using the platform, nor is your credit card information accessible to anyone. Healthie is Level 1 PCI compliant, which is the highest set of privacy standards available for credit card security. 

Where can I add or update a credit card in the system?

You can add a card on file by visiting this link: https://gethealthie.com/users/new_customer

Or

Navigate to the Gear icon (upper right hand corner) >> Update Credit Card 

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