Lab Testing

Healthie's e-Labs feature enables healthcare providers to offer, and for your to purchase, labs directly within the Healthie platform. Lab work can be an important health service that can provide detailed insights into your health needs. 

The results of your lab test(s) are automatically shared with your healthcare provider, who can then further support you through the provision of personalized nutritional and health recommendations. This may include adjustments to your dietary intake or health habits, recommendations for supplementation, and/or referrals for additional follow-ups (ie. to a dietitian or specialist). 

IN THIS ARTICLE:


How e-Labs work in Healthie

Step 1. Purchase a package containing a lab order 

Your provider may send you a link to a package containing specific lab testing. Alternatively, your provider may make lab-containing packages available for purchase directly within the Healthie portal or on their website. If you are new to working with a healthcare provider that utilizes Healthie and purchase a lab-containing package from them, you will automatically receive secure access to your Healthie client portal. Learn more about Healthie for clients and patients here.   

Below is an example of a Healthie package containing a lab order. At this time, clients are required to pay for labs out of pocket, and labs purchased via Healthie are not processed via insurance. You can talk to your provider directly about receiving a Superbill, which you may be able to submit to your insurance provider for possible reimbursement. 

Restrictions: Currently, e-Labs are not available in NY, NJ, RI, and outside the U.S due to state mandates. You must be 18 years of age or older to consent to lab testing. Parents or guardians may not consent on behalf of minors. 

Step 2. Schedule your appointment at a Quest Lab site 

After your purchase your package containing a lab order, you will receive two emails. 

  • The first email is a receipt of your purchase 
  • The second email subject reads "Schedule Your Lab Test" -- and the body of the email includes a "Schedule" button

To fulfill your order, you'll need to have your blood drawn at a Quest site. Quest will then process the requested lab test(s) accordingly. 

While many Quest sites take walk-ins, we do encourage that your schedule your appointment in advance. If you do NOT make an appointment, and instead walk-in to a Quest site, you will need the requisition number for your lab order. This will allow Quest to match your lab order, with you & link it to your Healthie account.

To find your requisition number (for walk-in Quest appointments only) 

  • Log into your Healthie client account 
  • Select "Labs" from the left-side menu
  • Locate the lab that you ordered > View the details for the order
  • On the form, locate the "Requisition Number" located on the top-left. This is the information you'll need to provide to Quest labs in order to link your order with your account. 

To schedule an appointment, you can click the "Schedule" button in their confirmation email, or you can go to the "Labs" tab within your Healthie client account. Walk-ins are welcome at Quest Labs, however appointments are recommended and given priority.

The first prompt you will receive in the scheduling process is to complete a Lab Order Consent Form along with some additional personal information requested by Quest. Upon completion of the consent form, you'll be brought to a scheduling page which will allow you to enter your zip code to locate a nearby Quest Diagnostics lab site. 

You may select the location where you would like to get tested, and book an appointment. 

After booking the appointment, you'll receive a confirmation code, which you can enter within Healthie, linking your lab order to your Quest appointment. 

Step 3. Visit a Quest Lab site to complete your order

You should visit the Quest lab site at your scheduled date, time, and location. Your lab order is sent electronically to Quest labs, and there is no need to bring any additional forms. 

Clients will need to bring a valid photo ID. As you have already self-paid for your order, you do not need to provide any payment at the time of their appointment. 

If you have any questions, you can call your Quest Lab site directly.


Step 4. Review your lab order results in Healthie (and follow-up as recommended) 

When lab results become available, you will receive a notification, and both you and your healthcare provider will be able to review lab results, which will be available within the Healthie portal. '

Navigate to the Labs Tab > Select 'View Order'

Your healthcare provider may want to follow-up with you to discuss your results. If you have any questions about your test results, please reach out to your healthcare provider directly via Healthie Chat


e-Labs FAQs

Where are lab orders processed? 

Healthie's e-Lab feature is in partnership with Quest Diagnostics. You will set up an appointment at a nearby Quest Lab site in order to have their blood drawn. The lab order is sent directly from Healthie to Quest labs, so you do not need to bring any paperwork with you to your appointment other than a valid photo ID. Lab order results are available within 30 days. 

Who reviews the lab orders? 

Through the physician network that Healthie contracts with, the physician that signs off on the lab order will also receive the results and indicate any abnormal values. The requisition form is then made available to both the client and healthcare provider within the Healthie's e-Labs tab.

Are there any restrictions for lab testing? 

Lab ordering is not available to clients residing in NY, NJ, or RI. This restriction is based on state legislation, and is not determined by Healthie or Quest Diagnostics. You must also be 18 years of age or older to consent to a lab order. This restriction comes from the physician network that Healthie contracts with. Parents cannot consent on behalf of minors.  

Can I walk-in to a Quest site? 

After you purchase your lab order, you will be prompted to schedule an appointment at a nearby Quest Lab site. Quest labs do accept walk-ins but you may have to wait longer. The scheduling tool via Healthie will display all contact information for the Quest site, include address, phone number, and hours. We suggest that you call the Quest location near you directly to confirm if an appointment is required, especially as locations may be operating by appointment only due to COVID-19.


Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

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