Sync Dexcom (Glucose Monitoring) with Healthie

Healthie syncs with your CGM device to automatically pull your Health metrics into your Healthie account, to be shared directly with your provider. This will allow you to work together to track your blood glucose levels, and course of care. 


Sync CGM device with Healthie

From your computer:

  1. Sign into your Healthie account from a computer
  2. Click Settings (gear icon) on the top-right of your account 
  3. Select "Integrations" from the menu 
  4. Locate "Continuous Glucose Monitoring" device from the integrations list > Click "Connect" 
  5. You will be prompted to sign into your CGM device account, so please make sure you have your username/password available
  6. Follow the on-screen prompts to verify the integration sync

2. Sync from your phone

  • Sign into your Healthie account from the Healthie mobile app for Android and iOs devices 
  • Tap the Navigation bar (three lines on the top left of the app) 
  • Select "Settings" from the menu 
  • Tap "Integrations" 
  • Locate the "Continuous Glucose Monitoring Device" > Tap "Connect" 
  • You will be prompted to sign into your CGM device account, so please make sure you have your username/password available
  • Follow the on-screen prompts to verify the integration sync


Un-sync CGM device

To un-sync your CGM account with your Healthie account, go to Settings > Sync Continuous Glucose Monitoring device (From a computer, not the mobile app) > Unsync CGM


Details on CGM Sync

  • You will see synced information (including Blood Glucose Levels) within the Metrics section of your Healthie profile. 
  • When the sync is active, data will upload to your Healthie account once every 6 minutes, and will load all logged metrics on your CGM device from that time period. 
  • Your provider will automatically see synced entries in your metrics feed within Healthie (as will you). We encourage you to let your provider know that you have synced your Continuous Glucose Monitoring device, so they can be on the lookout for your metrics.

Troubleshooting

If you do not see your data pulling into your Healthie account, we recommend the following:

  • Check your Dexcom account, and ensure that data is being tracked and pulled into your Dexcom account as intended
  • If you do not see your metrics updating in Dexcom, please reach out to Dexcom Support.
  • If you see your information pulling into Dexcom, but not updating into Healthie, please e-mail hello@gethealthie.com so we can ensure that your sync is active

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

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