Set e-mail and push notification preferences

Healthie sends e-mail and push notifications to keep you up to date on messages received from your provider, comments on nutrition and activity logs, your upcoming appointments, goals, and program modules available for your review. 

You can configure the e-mail and push notifications that you'd like to receive across the web and mobile apps, from within your account. However, certain account communication (including appointment reminders) is set by your provider, and likely cannot be disabled for your account. 


Configure e-mail & Push Notifications within Healthie

From your computer / web browser:

  • Log into your Healthie account from a computer, or your mobile web browser 
  • Click on the Settings wheel in the top right
  • Select the "Notifications" tab
  • Notifications can be customized for: upcoming appointments, programs, and chat messages.

Note: Only your provider can adjust e-mail / SMS confirmations and reminders for appointments. If you would like to request an adjustment be made to your notification frequency for these, we recommend messaging your provider through Chat

From your mobile device

Click on the Navigation menu, and select the "Settings" tab. Click on the "Notifications" menu and you will see the ability to enable / disable notifications that you'd like to receive. 

Adjust Notification Settings from an Email

When you receive an automated email, there is an option to unsubscribe from the emails at the bottom of each notification. 

When you click on this link, you will see a confirmation screen that they have been unsubscribed from reminder emails of that nature; i.e if the you clicked "unsubscribe from emails like this" in the "Provider adds an emoji to a journal entry" email, then the "Provider adds an emoji to a journal entry" email notification setting should become turned off. You will NOT be unsubscribed from all automated email notifications.

Additionally, if you would like to access the email notification settings page from an automated email, you can click on "Manage email preferences" at the bottom of each email. 

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

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