Session credits

The Healthie credit system allows you to receive "credits" in your account, for services or appointments you've purchased from your provider. Your provider may not be using the credit system, but if they are, you'll now see a list of your current available credits. In some cases, you may not be able to book a service if you do not have any available credits.


Viewing credits

To see your current credits, log in to your Healthie account and click on the calendar icon to view your "Appointments" page. Any available credits will show on the right-side panel.  If you need to replenish your credits, it is likely your provider has configured it so that purchasing a package will allow you to refill and book new appointments. 

We recommend using the "Chat" button to message your provider if you have any questions about your appointment credits, obtaining more credits, and if you are interested in learning more about how you can use your available appointment credits.

Note: Credits are currently only visible when logged into your Healthie account from a web browser. Future updates are planned to display credits from the Healthie mobile app.

Needing to reach your provider?

If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > New Chat Message. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us