Cancel or reschedule appointment

To cancel or reschedule an appointment with your provider: 

  • Navigate to Appointments on either the web platform or mobile app
  • Select the appointment you are looking to adjust
  • Click Cancel Appointment or Reschedule appointment
  • Follow the prompts accordingly
  • Your provider will automatically receive an email notifying them you are interested in cancelling / rescheduling your appointment. 

Note: Depending on your providers' settings and policies, you may not be able to cancel or reschedule an appointment. If you are trying to do so, and are unable to cancel or reschedule a session, you will need to Message your Provider through Chat.

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