Payments and Refunds
Healthie serves as the processing platform that your provider uses to collect and manage payments. You can pay for services and products that you receive from your provider via Healthie. These payments may be one-time or recurring, depending on the services that your provider offers.
IN THIS ARTICLE:
Requesting a change in package and/or refund
If you have enrolled in a package, purchased a service, signed up for a membership with your provider via Healthie, and are interested in seeing if you can cancel or change your services, you will need to directly reach out to your provider for inquiries about refunds and cancellations.
Your provider may have policies in place that impact the ability to have a cancellation or refund, and your ability to cancel, change, and/or receive a refund for services may be impacted by their policies in place.
Cancelling a membership
If you have an active membership with your provider, please reach out to your provider to request a cancellation or alteration in services.
Your provider may have policies in place that impact the ability to have a cancellation or refund, and your ability to cancel, change, and/or receive a refund for services may be impacted by their policies in place.
Needing to reach your provider?
If you would like to reach your provider, we recommend that you Message your Provider via Chat. Within your account, navigate to Chat > Active.
